Refund policy

1. Exchange/Refund Policy

• Exchange/Refund Period:
   Within 14 days after receiving the product
   However, luxury products cannot be exchanged/refunded
• How to apply for exchange/refund:
   Application available on the shopping mall order history page
   Application available through customer service center inquiry
• Reasons for exchange/refund:
   Defective product
   Wrong delivery
   Incorrect size
   Dissatisfied with quality
   However, some products have limited reasons for exchange/refund
• Exchange/Refund Cost:
   Free exchange/refund
• Exchange/Refund Procedure:
  After requesting exchange/refund, the shopping mall will collect the courier
  Inspect the product after collecting the courier
  Exchange/refund will proceed after inspection

2. Additional Information

• Customer Service Center
   Phone: 010-2738-1403
   Email: info@skinscape.store
• Business Hours:
   Mon-Fri, 9:00 AM - 6:00 PM
   Closed on Sat, Sun, and public holidays